Shipping policy

SHIPPING POLICY

Last updated: [18/02/2026]

This Shipping Policy outlines the terms and conditions related to order processing, shipping, and delivery.

By placing an order on our website, you agree to the terms below.

1. Order Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays).

Processing time refers to the time required to verify, prepare, and dispatch your order. It does not include shipping transit time.

During high-demand periods, processing times may be extended.

We reserve the right to cancel orders that appear fraudulent or incomplete.

2. Shipping Times

Estimated shipping times vary depending on destination:

  • United States: 7–15 business days

  • Europe: 7–15 business days

  • International: 10–20 business days

Shipping times are estimates only and are not guaranteed.

Delays may occur due to:

  • Customs clearance

  • Carrier delays

  • Weather conditions

  • High seasonal demand

  • Incorrect address information

We are not responsible for delays beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated (e.g., free shipping promotions).

Any customs duties, import taxes, or local fees are the responsibility of the customer unless explicitly stated otherwise.

4. Order Tracking

When available, tracking information will be provided via email once your order has shipped.

Please allow several days for tracking updates to appear in the carrier system.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect addresses provided at checkout.

If an order is returned due to incorrect or incomplete address information, the customer may be responsible for reshipping costs.

6. Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, responsibility transfers to the carrier.

We are not liable for lost, stolen, or delayed packages marked as delivered.

If you believe your package is lost, please contact the carrier directly first. We will assist where reasonably possible.

7. Damaged Packages

If your package arrives damaged, you must notify us within 48 hours of delivery and provide clear photographic evidence of:

  • The outer packaging

  • The shipping label

  • The damaged item

Failure to report within this timeframe may result in denial of the claim.

8. Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country.

We are not responsible for delays caused by customs processing.

9. Delivery Refusal

If a customer refuses delivery or fails to pay required customs fees, the order may not be eligible for a refund.

Shipping fees are non-refundable.

10. Contact Information

For shipping-related inquiries, please contact:
raygunbuild@use.startmail.com